Privacy & Cookie Policy


Welcome to our website. Please carefully read our Privacy Policy, which applies every time you access the website and you decide to browse and/or use its services, regardless of whether you purchase products or not. 

CUDDLY S.r.l.s.   is publishing this privacy statement so that you may provide your free and informed consent to the processing of your personal information in compliance with art. 13 of Italian Leg. Decree no. 196 of June 30, 2003, about the services offered by CUDDLY S.R.L.S.   through its web pages.

This statement is not related to sites that are not owned by CUDDLY S.R.L.S.   and that can be accessed via links on our websites. 
CUDDLY S.R.L.S.   has no control over them and declines any liability arising from the processing of personal data carried out through such websites.
Specifically, our website contains links to the official social media pages of Cuddly S.r.l.s, such as:

This Privacy Policy may be modified in order to keep it up to date in accordance with current legislation, as well as to keep you informed of any new technological solutions used for the processing of your personal information. 

Please read this policy whenever you browse the CUDDLY S.r.l.s. website   in order to be aware of its contents.

Data Controller

Browsing this site may involve the processing of some of your personal information. "Processing" of personal information means "carrying out any operation or set of operations with or without the aid of electronic or automated means, including the collection, recording, organisation, storage, processing, alteration, selection, extraction, comparison, use, combination, blocking, erasure or destruction of the information or data".

The data controller is CUDDLY S.R.L.S.   , based in Istrana (Treviso) on 16A , Via Nazario Sauro, Tel. +39 3883667755, e-mail:


Types of Processed Data

Navigation Data

The computer systems and software procedures used for running the websites owned by CUDDLY S.R.L.S. automatically collect certain information about your browsing actions during normal operation.

This information is collected solely for the purpose of obtaining anonymous statistical information on the use of the site and to ensure its proper functioning, and shall only be used within CUDDLY S.r.l.s.; however, due to its nature, this information may be traceable to your identity, including through processes and associations with data held by third parties,

This category of data includes:

o   the IP addresses of computers used to browse the site;

o   the number of accesses;

o   the pages you have viewed;

o   the date and time of access;

o   the URL of the page you visited before viewing our page;

o   your browser;

o   your operating system.


Data Provided Voluntarily

The data you provide voluntarily and freely by filling in the form required to access CUDDLY S.R.L.S. services   including e-commerce services, will be collected together with your email address. CUDDLY S.R.L.S. will use this information  for the sole purpose of performing the service you requested and make them more efficient, within the purposes for which data were collected.

Specific summary information will be reported or displayed on the web pages relating to some particular services on request, as well as in the terms and conditions of sale.

Such data will not be disclosed or used for so-called "profiling" activities or for any direct or indirect commercial or advertising purposes.


Cookies are small text files installed by a Website on your browser and they record certain information about your browsing activity; unless cookies are disabled, such data are communicated to the sites that installed them every time you visit them.

For more information about the cookies used by the Website please read the cookie policy section of this privacy statement.

Purposes of Processing

CUDDLY S.R.L.S. will use your information  for the following purposes:

  •         to process purchase orders received from the e-commerce service
  •         to receive push news through RSS (Really Simple Syndication)
  •         with your consent, for marketing purposes, to receive newsletters and updates on Cuddly products and events, as well as for statistical purposes


Processing Procedures and Scope of Disclosure

The personal data collected by CUDDLY S.R.L.S. for the purposes described above   are processed fairly, lawfully and transparently using automated tools.

Any data stored by CUDDLY S.R.L.S.   are solely for internal use and can only be processed by qualified CUDDLY S.R.L.S. personnel   acting as the person in charge of data processing and/or data supervisor, or by companies carrying out technical, administrative or auxiliary activities on behalf of CUDDLY S.r.l.s.    These companies are appointed as data processors. An updated list of data processors can be requested by sending an e-mail to

Data will not be disseminated or disclosed to third parties in any way, without prejudice to the obligations provided for by law.


Provision of Data

Except as specified above regarding navigation data, the required personal information is marked with an asterisk next to the fields in each form. Required information is usually your name and surname, date of birth, tax identification number and address, as well as your email address. This information is required for performing all operations related to your order and issue the relevant administrative documents, such as transport documents and sales invoices.

The provision of other personal details in the forms you need to complete to access our service is fully optional and voluntary.

Failure to provide personal data does not involve any prejudicial consequences, except where you fail to provide required data; in the latter case, you will not be able to use the requested services.

Informed Consent

Except as specified above regarding navigation data, all the forms on this web site, in which personal data are requested, come with an appropriate disclaimer linked to this document. You can only submit the form after reading and accepting this document.

CUDDLY S.R.L.S.   aims to ensure that you provide your consent to the processing of your personal information only once you are aware of all your legal rights and the policy adopted by CUDDLY S.R.L.S.   in processing such data.

Rights of Data Subjects

Pursuant to art. 7 of Italian Leg. Decree no. 196 of 30 June 2003, you have the right to know:

1. the origin of personal data;
2. the purposes and methods of processing;
3. the logic applied to the processing, if the latter is carried out using electronic means;
4. the identity of the controller, supervisor and the designated representative under Article 5, paragraph 2;
5. the persons or categories of persons to whom the data may be disclosed or who can learn about them in their capacity as appointed representatives in the national territory, supervisors or persons in charge of the processing.

You also have the right to obtain:

1. updating, rectification or integration of your data;
2. erasure, anonymisation or blocking of any data if processed unlawfully, including data that need not be retained for the purposes for which they were collected or processed;
3. confirmation that the operations in items 1 and 2 above and their content have been made known to the entities to which data was communicated or disclosed, unless this proves impossible or requires a disproportionate effort compared to the right to be protected.

Finally, you have the right to object, in whole or in part:

1. for legitimate reasons, to the processing of your personal data, even where relevant to the purpose of collection;
2. to the processing of your personal data for the purpose of sending out advertising materials, direct sales, conducting market research or commercial communication.

The above mentioned rights may be exercised at any time by sending a request via registered letter, certified email to , fax or ordinary email (with delivery receipt and read receipt) to to the attention of the designated Data Supervisor. 
The Supervisor will contact you as soon as possible.


For any information, request or clarification about your privacy, as well as to exercise the rights referred to in the previous paragraph, please write to: 



Cookies are alphanumeric identification elements (small text files) that sends to the hard drive of your computer via your browser. Cookies are widely used by many online stores. For example, in e-commerce, your virtual shopping cart is created through cookies. 

When you sign up (with your username and password), the so-called "session cookies" are used to identify you during your visit to our website. Session cookies automatically expire at the end of the shopping session.
During your shopping session at CUDDLY S.r.l.s., a permanent cookie is transferred to your hard drive. This allows our systems to save your cart throughout your shopping session, as well as during your next visits to our online shop (for up to 90 days). They are also used for detecting improper use, such as the creation of multiple accounts. Finally, Cuddly also uses cookies to store the last search terms you entered in the shop, so as to show you the ones you used recently. In addition, our mobile shop uses cookies to personally welcome you on our homepage, to display your orders of the last seven days and their status, and to enter your e-mail address in the log-in field automatically.

When using banners and external links, cookies are also used to assign you some ID codes for these advertising campaigns and discount coupons. Persistent cookies do not contain any personal data such as your name, e-mail or IP address. This use of cookies does not allow us to uniquely identify a user.

You can disable cookies saved by websites, limit them to specific websites, or change your browser settings so that it informs you when a website is sending you a cookie. You may delete cookies from your hard disk at any time; however, please note that the services provided by CUDDLY S.r.l.s. cannot be used or can only be used partially if you delete certain cookies. You can find more information about your cookies settings in the help menu of your browser.

Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are small text files stored on your computer and enable an analysis of how you use our website 
Information obtained through cookies and related to your use of this website (including your IP address, the last 8 digits of which are not shown to Google Analytics to make them anonymous with _anonymizeIp()) are sent to a Google server in the US, where they are stored. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. 
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.  Google will not associate your IP address with any other data held by Google. 

You may refuse the use of cookies by selecting the appropriate settings on your browser; however please note that if you do this you may not be able to use the full functionality of this website. By using this site, you agree to the processing of data collected about you by Google in the aforementioned way and for the purposes specified above. If you don't want your browsing information to be sent to Google Analytics, you can download and install the add-on for your web browser here (

Google Reports

This website uses Google Remarketing, a Google service that enables remarketing reporting. To do this, anonymous information about your browser is collected while you visit our website and is stored on your device using the so-called cookies. Based on such information, which is stored in cookies, third-party providers, including Google, will activate alerts on websites. To disable this use of cookies by Google, click on the following resolution link: Google resolution link.

About your personal information

You can view, edit or delete your personal data at any time by clicking "My Account" and using your e-mail address and password. If you forgot your password, go to "My Account" in the log-in page and click the link "Forgot Your Password?" to restore your password. Simply enter your e-mail address and submit the form. We will send a replacement password to your e-mail address. This procedure is not risky even where a third person tries to have access to your details; the password will be sent to your e-mail address, which only you can access.

Right to Information

You are entitled to request free written information to find out what personal information has been stored about you by Cuddly S.r.l.s. After releasing the information, CUDDLY.IT will promptly amend, block or delete your personal data, where permitted by law. For questions concerning the security of your personal data, please contact at the following email address:

Corporate Data Security

Cuddly S.r.l.s. complies with legal requirements and has appointed a person responsible for data security. All our employees have signed confidentiality agreements, meaning that they agreed to comply with data protection and security requirements and to keep your information confidential. In addition, Cuddly S.r.l.s. employees regularly receive training courses on this topic.



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