Welcome to Cuddly
ODR Platform governed by (EU) Regulation no. 524/2013 of the Parliament and of the Council of 21 May 2013 for resolving disputes arising from online purchases of goods and services out-of-court (Online Dispute Regulation)
The European Regulation on Online Dispute Resolution (ODR) - (EU) regulation No. 524/2013 of the European Parliament of May 21, 2013 – concerns the procedures for resolving contractual disputes arising from online purchases of goods and services out-of-court.
The European directive on Alternative Dispute Resolution (ADR) and (EU) Regulation no. 524/20013 make up the ADR-ODR legislation, which introduces a coordinated set of rules for the first time: a web-based platform for the entire EU and alternative dispute resolution procedures.