ODR Platform

Online Dispute Resolution 

ODR Platform  governed by (EU) Regulation no. 524/2013 of the Parliament and of the Council of 21 May 2013 for resolving disputes arising from online purchases of goods and services out-of-court (Online Dispute Regulation)

ODR PLATFORM

What is ODR?

The European Regulation on Online Dispute Resolution (ODR) - (EU) regulation No. 524/2013 of the European Parliament of May 21, 2013 concerns the procedures for resolving contractual disputes arising from online purchases of goods and services out-of-court.

The European directive on Alternative Dispute Resolution (ADR) and (EU) Regulation no. 524/20013 make up the ADR-ODR legislation, which introduces a coordinated set of rules for the first time: a web-based platform for the entire EU and alternative dispute resolution procedures.

 


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